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Frequently Asked Questions — Blacksun Software Registration, Licensing & Support

Common Questions About Registration, Payment, Upgrades and Windows Compatibility

Find answers to the most common questions about registration, payment, licensing and general use. If your question isn't covered here, please contact our support team — we usually reply within 12 hours.

🔑 Registration 💳 Payment ⬆️ Upgrades 📄 Licensing ❓ General 🔒 Privacy & Security 🖥️ Compatibility ⬇️ Installation 🛠️ Tech Support 📦 Products
🔑 Registration
Q
How can I register one of your products?
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Our shareware products can be registered by paying the registration fee via PayPal. Simply press the appropriate Buy Now button on the product page to start registration. You'll receive your registration key by email, typically within a few hours.
View Pricing → Download Trial →
Q
What happens after I pay the registration fee?
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We will send you a registration key by email along with instructions on how to apply it. Please allow up to 24 hours for the key to arrive — keep in mind that Blacksun Software is based in Belgium, so there may be a time difference depending on your location.
Q
I didn't receive my registration key after 24 hours. What should I do?
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Please contact us directly and we will resend your key. There is no need to contact PayPal — if you made a registration, we will do everything we can to get your code to you.
  • Make sure the email address provided with your order can receive attachments
  • Check your spam / junk mail folder
  • If still nothing, provide an alternative email address when contacting us
Q
What if I lost my registration key?
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No problem — just send us an email with your details and we'll resend it to you. Please include the email address the registration code was originally sent to so we can look up your order quickly.
💳 Payment
Q
How can I pay?
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We accept payments through PayPal, which allows you to order directly from our website using a credit/debit card or your PayPal balance. We can also provide our IBAN/BIC code for international bank transfers upon request — just get in touch via email first.
Q
Do I receive an invoice?
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PayPal provides a payment confirmation email which serves as a receipt. If you require a formal invoice, please contact us after your purchase and we will arrange one for you.
⬆️ Upgrades
Q
Do I have to pay for upgrades?
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All minor upgrades are free and your license for that version never expires. When a major new version is released, you can upgrade your license for a reduced price.
Example: Registered X-Fonter users (v7.x and higher) can upgrade to X-Fonter 14.x for only $25.
Additionally, if a major version is released less than six months after you purchased a license, you will receive a free upgrade to that new version automatically.
Q
What is your refund policy?
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Because our products are downloadable software, we generally do not offer refunds after a registration code has been issued. However, if the software does not work as described, please contact us — we will do our best to resolve the issue or find a fair solution.
Q
What currencies do you accept?
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All prices are listed in US Dollars (USD). PayPal handles currency conversion automatically if your account uses a different currency.
Q
Are taxes (VAT) included in the price?
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The prices shown are the final prices — no VAT is added at checkout. If you require a VAT invoice for business purposes, please contact us.
Q
Can I get a refund if the software doesn't meet my needs?
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We encourage you to try the free trial thoroughly before purchasing — it is fully functional. If something is not working as expected after purchase, please contact support first and we will try to resolve it.
Q
Do you offer volume or enterprise discounts?
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Yes. Volume discounts are available for X-Fonter and Disk Recon. Please contact us with the number of licenses you need and we will provide a custom quote.
Q
Can companies purchase multiple licenses in one invoice?
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Yes. Contact us before purchasing and we can arrange a combined order with a single invoice covering all required licenses.
📄 Licensing
Q
Can I use a single license on more than one computer?
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Yes. A single license allows one person to use the program on up to three computers. If you need more installations, multiple licenses can be purchased — each additional license allows one more user on one more computer.
View License Options →
Q
Can I reinstall the software after formatting my PC?
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Yes. Reinstalling on the same machine does not consume an additional activation. Simply reinstall and re-enter your registration code. If you have any trouble, contact us with your original purchase email address.
Q
How do I transfer my license to a new computer?
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Uninstall the software from your old machine, then install it on the new one and enter the same registration code. No further action is needed. If the old machine is no longer accessible, contact us and we will sort it out.
Q
What happens if I exceed the activation limit?
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A single license covers one person on up to three computers. If you need more, please contact us — we handle these on a case-by-case basis and will not leave a genuine customer without access.
Q
Is an internet connection required for activation?
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No. Registration is code-based and entirely offline. You enter the code we email you into the program's Help menu — no internet call is made during activation.
Q
Can I use the software offline?
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Yes, completely. Once installed and registered, all our products work fully offline. No internet connection is required for any feature.
Q
How do I deactivate a license?
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There is no formal deactivation step required. Simply uninstall the software from the machine you no longer want it on. If you need to move your license, contact us and we will reset it for you.
Q
What version does my license apply to?
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Your license applies to the major version you purchased and all minor updates within it. For example, a license for X-Fonter 14 covers all 14.x releases. Moving to the next major version requires a separate upgrade at a reduced price.
Q
Is this a one-time payment or a subscription?
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One-time payment only. There are no recurring charges, no subscriptions, and no renewal fees. You pay once and own that version indefinitely.
Q
Is the license per user or per machine?
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Per user. A single license allows one person to use the software on up to three machines. It is not tied to a specific machine — you can reinstall freely on any of your personal computers.
Q
Can I use the license on both a laptop and a desktop?
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Yes — that is exactly what the three-machine allowance is designed for. Installing on both a laptop and a desktop counts as two of your three allowed machines.
Q
Do you offer floating licenses?
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Not currently. Our licenses are user-based. For larger team deployments, please contact us to discuss a custom arrangement.
Q
What happens if my company changes hardware?
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Reinstalling on new hardware after a machine replacement does not require a new license. Contact us with your original purchase details and we will ensure your code works on the new hardware.
Q
Are licenses perpetual or time-limited?
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Perpetual. Your license never expires. You can continue using the version you purchased forever at no additional cost.
🔒 Privacy & Security
Q
Do any of your programs contain adware or spyware?
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Absolutely not. All Blacksun Software products are completely free of adware, spyware, trackers, and any other unwanted components. We have maintained this policy since 1998 and it will never change. What you download is exactly what you get — clean, focused software that does one thing well.
✓ No ads  ·  ✓ No telemetry  ·  ✓ No bundled software  ·  ✓ No trackers
Q
Does the software send any data externally?
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No. None of our products send any data to external servers during normal operation. The only exception is Mousotron's optional score upload feature, which is entirely opt-in and sends only anonymous counter values — no personal information.
Q
Is any user data stored or transmitted?
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No user data is stored on our servers. Registration codes are stored locally in the Windows registry on your machine only. We retain your purchase email address solely to allow us to resend lost registration codes.
Q
Can the software be used in restricted or corporate environments?
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Yes. All our products are standard Windows desktop applications with no external dependencies, no cloud components, and no background services. They work fully offline and do not require any special network access, making them suitable for restricted corporate environments.
Q
Is it compliant with company security policies?
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Our software contains no adware, spyware, telemetry, or bundled third-party components. It does not modify system files outside of its installation directory and the Windows registry (for settings and registration). If your IT department requires a specific technical overview or PAD file, see our PAD Files page or contact us.
🖥️ Compatibility & System Requirements
Q
What Windows versions are supported?
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All our products support Windows XP through Windows 11. The exact minimum version may vary slightly per product — check the product page for details. All products are actively tested on Windows 10 and Windows 11.
Q
Does the software work on Windows 11?
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Yes. All current releases are fully compatible with Windows 11, including on both 64-bit Home and Pro editions.
Q
Is there a 32-bit and 64-bit version?
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Most of our products have been updated to native 64-bit builds. 32-bit versions remain available on the downloads page for users who need them. Check the individual product page for the current build details.
Q
Is there a Mac or Linux version?
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No. All Blacksun Software products are Windows-only. There are no Mac or Linux versions planned at this time.
Q
Can the software run in a virtual machine?
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Yes. Our products run normally in virtual machines such as VMware, VirtualBox, and Hyper-V. Note that Mousotron's mouse tracking may behave differently in some VM configurations depending on how the mouse driver is emulated.
⬇️ Download & Installation
Q
Where do I download the latest version?
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All current, portable, and beta releases are available on the Downloads page. Always download from our official site to ensure you get the genuine, unmodified installer.
Q
How do I update to a newer version?
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Simply download and run the latest installer from the Downloads page. It will install over your existing version. Your settings and registration code are preserved automatically.
Q
Is there an automatic update notification?
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Most of our products include a Check for Updates option in the Help menu that alerts you when a new version is available. You can also follow the News page for release announcements.
Q
Can I install without administrator rights?
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The standard installer requires administrator rights to write to Program Files and the registry. However, portable versions are available for several products and can be run without installation — see the Downloads page.
🛠️ Technical Support
Q
What information should I include when contacting support?
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To help us resolve your issue as quickly as possible, please include: your Windows version, the product name and version number (visible in the About screen), a clear description of the problem, and a screenshot if relevant.
Q
Do you offer phone support?
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No — we provide support exclusively via email. This allows us to give each issue the proper attention it deserves. We typically reply within 12 hours. Contact us here.
Q
Can I get help in languages other than English?
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Our primary support language is English. However, as we are based in Belgium, we can also assist in Dutch and French if that is more comfortable for you.
📦 Products
Q
Which products are free and which are paid?
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Free (freeware): ColorMania, Magnifixer, FlashTray Pro, and Mousotron (personal use).

Paid (shareware): X-Fonter ($45), Disk Recon ($35), Texefex ($10), and Mousotron Pro license ($20).

All paid products include a fully functional free trial with no time limit — only a nag screen until registered.
Q
Can I try the software before buying?
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Yes. Every paid product has a free trial version available on the Downloads page. The trial is fully functional — all features work. A registration reminder appears until you purchase a license.
Q
Are the freeware products truly free for commercial use?
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ColorMania, Magnifixer, and FlashTray Pro are free for both personal and commercial use. Mousotron is free for personal use — commercial and business use requires the Professional License ($20).
Helpful Resources

These guides may answer your question before you need to contact support: